Submit a service complaint or provide feedback

Use this form to submit a formal complaint or provide feedback about service you've received from the University of Auckland.

If your concern is about safety, please see Emergencies and safety on campus.

If you would like to discuss support options, or have a question prior to submitting an official complaint or providing feedback, please submit our AskUs form.

If you are a student, you can also seek free advice and support from AUSA Advocacy.

For more information on the types of complaints, incidents and support offered, please see Complaints and incidents.

You can also review the University's standards of behaviour by reading our Code of Conduct.

Privacy Statement

The information you provide will be confidential and only released to relevant staff or management.

For more information on the University's privacy commitments, please see Privacy at the University of Auckland.

This will help us direct your completed form to the appropriate area to manage/investigate
E.g., Admissions, Student Hubs, Assessment Services, etc

Personal/Contact details

Please note, in order to submit this form an email must be provided. However, if you have selected to remain anonymous the email you provide will not be  used. All other personal information fields can remain blank.

If applicable

Your Complaint or Feedback

If a date is not applicable, please add today's date.
Please describe what happened, where it happened, names of any staff/person(s) involved, and any other relevant details that may help us to understand the situation. For example, service request numbers, steps that may have been taken to try and resolve the issue. You may also want to include the outcome you received or were offered, and what you were seeking/expecting as a fair outcome.
Please include any relevant details, including services request numbers, staff names or time of visit.

    If you have images or files associated with your complaint or feedback, please upload them here.

    Declaration

    By submitting this form, I acknowledge and agree that:

    • The information I have provided is true and correct to the best of my knowledge
    • I understand my information will be treated in confidence and will only be shared with the relevant staff/managers investigating my complaint
    • My answers follow the Code of Conduct and use kind and respectful  language.
    Please do not enter any credit card information into this form.