Provide feedback or submit a service complaint

Use this form to submit a formal complaint or provide feedback about service you've received from the University of Auckland.

If your concern is about safety, please see Emergencies and safety on campus.

If you would like to discuss support options, or have a question prior to submitting an official complaint or providing feedback, please submit our AskUs form.

If you are a student, you can also seek free advice and support from AUSA Advocacy.

For more information on the types of complaints, incidents and support offered, please see Complaints and incidents.

You can also review the University's standards of behaviour by reading our Code of Conduct.

Privacy Statement

The information you provide will be confidential and only released to relevant staff or management.

For more information on the University's privacy commitments, please see Privacy at the University of Auckland.

What would you like to submit?

What best describes your relationship with the University? I am a...

Who is your complaint or feedback in relation to?

Service Division

Personal/Contact details

Would you like to submit this form anonymously?

First Name

Last Name

Email

UoA ID

If applicable

Your Complaint or Feedback

Date of (initial) incident

Describe the nature of the complaint

Please describe what happened, where it happened, names of any staff/person(s) involved, and any other relevant details that may help us to understand the situation. For example, service request numbers, steps that may have been taken to try and resolve the issue. You may also want to include the outcome you received or were offered, and what you were seeking/expecting as a fair outcome.

Provide details of your feedback

Please include any relevant details, including services request numbers, staff names or time of visit.

Supporting Documentation

Upload file

If you have images or files associated with your complaint or feedback, please upload them here.

Declaration

By submitting this form, I acknowledge and agree that:

The information I have provided is true and correct to the best of my knowledge
I understand my information will be treated in confidence and will only be shared with the relevant staff/managers investigating my complaint
My answers follow the Code of Conduct and use kind and respectful language.

I agree

Please do not enter any credit card information into this form.